General terms and conditions of business

Last updated 31/01/2024

Scope, definitions

(1) These General Terms and Conditions (hereinafter: “GTC”) of Clearlight Saunas Europe GmbH apply to all contracts concluded on our website between

Clearlight Saunas Europe GmbH
C/O LPA-GGV
Herrengraben 3
20459 Hamburg
Germany
Managing Directors: Johannes David Kettelhodt, Sebastian Mierau
Hamburg District Court, registration number: HRB 154100
Telephone number +49 (0) 40 4011 0162

- Hereinafter: “Seller, “Helsi”, “Clearlight” or “We” -
and the customers referred to in §2
- hereinafter referred to as “customer”, “buyer”, “you” or “you”.

(2) The customer is a consumer if he concludes a legal transaction for purposes that can predominantly not be attributed to his commercial or independent professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, is acting in the exercise of his commercial or independent professional activity.

(3) The goods offered in the shop are only sold to consumers within the meaning of Section 13 of the German Civil Code (BGB) and entrepreneurs as end users and not to commercial resellers.

(4) The business relationship between the Seller and the Customer is exclusively governed by the following General Terms and Conditions in the version valid at the time of conclusion of the contract.

(5) To place an order, the customer must be at least 18 years old and have a valid email address.

(6) Any deviating general terms and conditions of the customer will not be recognized unless the seller expressly agrees to their validity in writing. This also applies if the seller does not expressly object to their inclusion.

(7) Please read our terms and conditions carefully before confirming your order.

(8) When we use the words "in writing" or "correspondence" in these Terms, this includes communications sent by electronic mail (e.g. emails).

conclusion of the contract

(1) The contract concluded by Clearlight Saunas Europe GmbH in the German Helsi online shop de.helsi.life takes place exclusively in German.

(2) By entering your order in the online shop https://de.helsi.life/ and submitting your order by clicking on the "Order with payment" button, you are making Clearlight Saunas Europe GmbH an offer to conclude a purchase contract for the goods you have selected. Immediately after submitting your order, you will receive an email confirming receipt of your order by Helsi and listing its details, such as product, billing and delivery address, and payment method (order confirmation). This order confirmation does not constitute acceptance of your offer, but initially informs you that your order has been received.

(3) Acceptance of the offer and thus a purchase contract is only concluded when we send the ordered product to you. We will endeavour to do this within five days of the order and will confirm this with a second email (shipping confirmation). No purchase contract is concluded for products from one and the same order that are not listed in the shipping confirmation (e.g. because this product is temporarily unavailable).

delivery, shipping, product availability

(1) The delivery of goods takes place by shipping to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.

(2) Delivery times specified by the Seller are calculated from the time of order confirmation, provided that the purchase price has been paid in advance.

The shipping time within Germany is usually 3-7 working days (Saturdays are not working days in the sense of this clause) after receipt of full payment. In individual cases, shipping times may be longer if, for example, the seller's logistics partner has no or insufficient capacity. In addition, the stated shipping time depends on other external factors and is not guaranteed.

(3) If no copies of the product selected by the customer are available at the time of the customer's order, the seller will inform the customer of this immediately in the order confirmation. If the product is permanently unavailable, the seller will refrain from accepting the order. In this case, no contract is concluded. The seller will inform the customer of this immediately and will immediately refund any consideration already received.

(4) If the product specified by the customer in the order is only temporarily unavailable, the seller will also inform the customer of this immediately in the order confirmation.

(5) Delivery within Germany is included in the price of the items for mainland Germany, subject to the provisions for partial deliveries requested by the customer in Section 6 Paragraph 3 and for cases in which the customer has chosen a delivery method other than the cheapest standard delivery method suggested by the seller. The delivery area currently only includes mainland Germany.

( 6) In the case of goods delivered by a forwarding agent, delivery shall be free curbside, i.e. up to the public curb closest to the delivery address, unless otherwise stated in the shipping information in the Seller's online shop and unless otherwise agreed.

(7) If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. This shall not apply if the customer effectively exercises his right of withdrawal, if he is not responsible for the circumstances that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had announced the service to him a reasonable time in advance.

(8) The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies if the non-delivery is not the responsibility of the seller and the seller has concluded a specific hedging transaction with the supplier with due care. The seller will make all reasonable efforts to procure the goods. In the event of unavailability or only partial availability of the goods, the customer will be informed of this within 5 days and any consideration already paid will be refunded within 5 days.

(9) Self-collection is not possible for logistical reasons.

(10) The shipment is planned for the period specified by the seller in Section 3, Paragraph 2 of these Terms and Conditions. The seller reserves the right to make changes to the shipping time. The seller is not liable for any compensation for late deliveries.

(11) When the goods are shipped from the warehouse, the customer will receive a DHL tracking number, which we will send to you by email. Activation of the tracking number can take up to 48 hours.

(12) Deliveries of our products are only made on working days, excluding Saturdays. Please note that no deliveries are made on Saturdays, Sundays and public holidays.

(13) Visible loss or damage - Any external evidence of loss of goods or components of goods or damage that occurred during transport is considered visible loss or damage and must be noted on the delivery note and signed by the carrier's representative (driver) and documented photographically. The damage must be reported to the seller immediately upon receipt and the damage documentation sent by email.

(16) Hidden loss or damage - Loss of goods or parts of goods or damage that occurred during transport and was not visible at the time of delivery is considered hidden loss or damage. Improper handling during transport can cause damage to the contents of the delivery boxes without damaging the boxes. In such a case, the Buyer is obliged to immediately report this loss or damage to the Seller. The report of the loss or damage can be made in writing or by telephone. The Buyer will then receive instructions from the Seller regarding the settlement of the loss or damage. If a claim is to be made regarding the settlement of a loss or damage, the Buyer is obliged to keep the packaging in which the ordered goods arrived. The Buyer is obliged to open all boxes received and inspect the ordered goods for hidden loss or damage within 24 hours of delivery. The driver cannot usually wait while the Buyer opens the delivered boxes. In this case, the buyer must note “Possible hidden loss or damage” on the delivery note.

(17) Receipt of your shipment

The buyer must note the following upon receipt of the goods:

1. Your shipment may consist of several individual boxes.
2. Inspect the shipment for any visible damage. If the boxes are dented, crushed, scratched, punctured or cut, it is very important to note this on the consignment note. If there is any possibility of damage, the box must be opened and the actual damage noted on the consignment note. It is important to describe and note any damage as accurately as possible. Every single damage must be recorded.
3. Dropped boxes may not show any obvious signs of external damage. You may want to open these specific boxes before the driver leaves to make sure there is no hidden damage to the contents. The driver may deny you time to open certain boxes. In this case, please note "Possible hidden damage" on the delivery note. Open the boxes as soon as possible, but no later than 24 hours after delivery, to inspect them for damage. You are obliged to notify us of any damage within 24 hours.

(18) Refusal of freight and freight costs

1. If the goods are damaged and unusable, the buyer has the right to refuse the order in whole or in part. However, before rejecting the goods in whole or in part, the buyer is obliged to call the seller's service department at 040 4011 0162 option "2" and inform them of the intended rejection or send an email to support@helsi.life.
2. Failure to accept or refusal to accept goods that appear to be intact may result in additional charges from the carrier. These charges are the sole responsibility of the buyer.
3. If the carrier is unable to deliver the cargo due to problems in contacting or setting up delivery appointments with the customer, the carrier may charge storage fees. In such cases, all storage fees are to be borne by the customer.

• 4 Transfer of Risk

(1) If the customer is a consumer, the risk of accidental destruction, accidental damage or accidental loss of the delivered goods generally passes to the customer at the time the goods are delivered to the customer or the customer defaults on acceptance. In all other cases, if we are only responsible for shipping, the risk passes to the customer when the goods are delivered to the transport company.

partial deliveries

(1) The Seller is entitled to make partial deliveries as long as this is reasonable for the Customer.

prices, shipping costs

(1) All prices stated on the seller's website include the applicable statutory sales tax. Delivery and shipping costs are included in these prices only with regard to deliveries to mainland Germany.

​​(2) The prices of our products are subject to change without prior notice.

(3) In the event of an effective cancellation, the customer can, under the statutory conditions, request reimbursement of any costs already paid for shipping to the customer (shipping costs) (see Section 11 paragraph 1 for other consequences of cancellation). This does not apply to additional delivery costs that have arisen because the customer has chosen a different standard delivery option than the cheapest standard delivery option suggested by the seller (e.g. express delivery). In the event of cancellation, the customer must also bear the direct costs of returning the goods.

payment terms, default

(1) Various payment options are available to the customer. These are visible during the ordering process.

(2) If you select a payment method offered via the payment service "Shopify Payments", the payment will be processed via the payment service provider Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter: "Shopify"). The individual payment methods offered via Shopify will be communicated to the customer in the seller's online shop. To process payments, Shopify may use other payment services for which special payment conditions may apply, to which the customer may be informed separately. Further information on "Shopify Payments" is available on the Internet at https://www.shopify.de/payments.

(3) When paying using a payment method offered by PayPal, payment processing is carried out via the payment service provider PayPal (Europe) Sa rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal terms of use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account – subject to the conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

retention of title

(1) The Seller reserves title to the delivered goods until the purchase price owed has been paid in full by the Consumer.

(2) The Seller reserves title to the delivered goods until all claims arising from an ongoing business relationship have been settled in full.

(3) If the customer acts as an entrepreneur, he is entitled to resell the reserved goods in the ordinary course of business. The customer assigns all claims against third parties arising from this to the seller in advance in the amount of the respective invoice value (including sales tax). This assignment applies regardless of whether the reserved goods were resold without or after processing. The customer remains authorized to collect the claims even after the assignment. The seller's authority to collect the claims himself remains unaffected. However, the seller will not collect the claims as long as the customer meets his payment obligations to the seller, does not fall into arrears and no application for the opening of insolvency proceedings has been filed.

Warranty for defects, limitation period, obligation to inspect and give notice of defects, guarantee

(1) If the purchased item is defective, the provisions of statutory liability for defects apply, in particular §§ 434 ff. BGB. This also applies if the installation or assembly of the goods is part of the contract, the goods are installed by the seller or under the seller's responsibility and the installation is not carried out correctly. However, such an installation error cannot be attributed to the seller if it is due to the customer's material. Section 13 Paragraph 7 of these General Terms and Conditions applies.

(2) Claims for defects do not arise in the case of natural wear and tear or damage that occurs after the transfer of risk as a result of incorrect or negligent handling, excessive use, unsuitable operating materials or due to special external influences that are not assumed under the contract, as well as in the case of non-reproducible faults. If the customer or third parties make improper changes or repairs, there are also no claims for defects for these and the resulting consequences, unless the customer can prove that the fault complained of was not caused by these changes or repairs.

(3) If the customer acts as an entrepreneur

• an insignificant defect does not generally give rise to any claims for defects;
• the seller has the choice of the type of subsequent performance;
• For new goods, the limitation period for defects is one year from the transfer of risk;
• In the case of used goods, rights and claims due to defects are generally excluded;
• The limitation period does not begin again if a replacement delivery is made within the scope of liability for defects.

(4) If the Customer is a consumer, the limitation period for claims for defects in used goods is one year from delivery of the goods to the Customer, subject to the restriction of the following paragraph.

(5) The limitations of liability and limitation periods set out above shall not apply

• for items that have not been used in accordance with their usual purpose and have therefore caused defects,
• for damages resulting from injury to life, body or health resulting from an intentional or negligent breach of duty by the seller or an intentional or negligent breach of duty by a legal representative or vicarious agent of the seller,
• for other damages resulting from an intentional or grossly negligent breach of duty by the seller or an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the user, as well as
• in the event that the seller has fraudulently concealed the defect.

(6) Furthermore, for entrepreneurs, the statutory limitation periods for the recourse claim pursuant to Section 478 of the German Civil Code (BGB) remain unaffected.

(7) If the customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), he is subject to the commercial obligation to inspect and give notice of defects in accordance with Section 377 of the German Commercial Code (HGB). If the customer fails to comply with the notification obligations set out therein, the goods are deemed to have been approved.

(8) If the customer acts as a consumer, he is requested to complain to the deliverer about goods that have obvious transport damage and to inform the seller of this. If the customer does not do this, this will have no effect on his statutory or contractual claims for defects.

(9) An additional guarantee only exists for the goods delivered by the seller if this was expressly stated in the order confirmation for the respective article. Any manufacturer guarantees granted by the manufacturers of certain articles are in addition to the statutory claims for material or legal defects. Details of the scope of such guarantees can be found in the guarantee conditions that may be included with the articles.

(10) The Buyer may only transfer its rights or obligations under these Terms and Conditions to another person if the Seller agrees to such transfer in writing. However, the Buyer may transfer our Lifetime Warranty in accordance with Section 20 of these Terms and Conditions to a person who has purchased the product covered by the Warranty, provided that the Buyer has signed the standard transfer of ownership form provided by the Seller. If you need assistance with the designated form or general queries regarding transfer of ownership and the Warranty, please contact us. An additional administration fee of €350 will be charged for the warranty transfer service. We will not accept any liability under the Warranty to the Buyer of the Product if the formal transfer of ownership form has not been fully completed.

• 10 Liability

(1) The Seller shall be liable to the Buyer in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of wasted expenses.

(2) In other cases, unless otherwise provided in paragraph 3, the seller shall only be liable for breach of a contractual obligation, the fulfilment of which is essential for the proper performance of the contract (cardinal obligation), and shall be limited to compensation for foreseeable and typical damage. In all other cases, liability is excluded, subject to the provisions of paragraph 3.

(3) In the event that the Seller or a vicarious agent or third party commissioned by the Seller provides services for the purpose of installation, maintenance or inspection in your property or possession and damage occurs in the process, the Seller shall be liable for such damage.

In such case, the Buyer must provide the Seller with sufficient evidence to determine the amount of the damage(s). In addition, the Buyer is obliged to grant the Seller access to his property or possessions in order to inspect and examine the damage(s) and to make a thorough assessment and/or evaluation of the amount of the damage. By agreeing to these Terms and Conditions, the Buyer agrees to grant the Seller access to his property or possessions and agrees that the Seller or a third party appointed by the Seller may complete the required information or produce clear, sufficient documentation and images.

The seller has the right to request high-quality, detailed and clearly visible pictures from different angles and distances from the buyer. If the pictures taken by the buyer are insufficient for the seller, the seller has the right to request new and higher-quality pictures that will help clarify the situation.

Right of withdrawal, cancellation policy

cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

In the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

In the case of a contract for the delivery of goods in several partial deliveries or pieces, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial delivery or the last piece.

To exercise your right of withdrawal, you must inform us, Clearlight Saunas Europe GmbH

Clearlight Saunas Europe GmbH
Lehmweg 10B
20251 Hamburg
Germany
Tel: +49 (0) 40 4011 0162
E-mail: support@helsi.life

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the sample withdrawal form below for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Note on exceptions to the revocation

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs.
• Contracts for the supply of goods that are liable to spoil quickly or whose expiry date would quickly be exceeded.
• Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

end of the cancellation policy

sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

Clearlight Saunas Europe GmbH
Lehmweg 10B
20251 Hamburg
Germany
Tel: +49 (0) 40 4011 0162
E-mail: support@helsi.life

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_____________________________________________

_____________________________________________

Ordered on ___________________ (*)/received on _______________________

(*) Name of the consumer(s) ______________________________________

address of the consumer(s)

_________________________________

_________________________________

_________________________________

_________ _____________________________________________________

Date Signature of the consumer(s) (only if notification is on paper) _____________________________________________________________________________________

(*) Delete as appropriate

final provisions

(1) Contracts between the seller and the customer shall be governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the state in which the customer as a consumer has his habitual residence, remain unaffected.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the seller is the registered office of the seller.

(3) The contract remains binding in its remaining parts even if individual points are legally invalid. The invalid points will be replaced by the statutory provisions, if any. However, if this would represent an unreasonable hardship for one of the contracting parties, the contract will be invalid in its entirety.

(4) The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/odr. However, the seller is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

Our products

(1) The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors and specifications accurately, we do not guarantee that the representation of the colors and specifications of the products will be accurate. Your product may vary from these images. All sizes, weights, capacities, dimensions and measurements shown on our website have a tolerance of up to 5% as many of our products are handmade and made from natural materials.

(2) The Seller is entitled to suspend the delivery of a Product in order to:

• to fix technical problems or make minor technical changes;
• update the product to reflect changes in relevant laws and regulatory requirements;
• To make changes to the product that you have requested or that we have communicated to you.

(3) We will contact you in advance to let you know if we are going to suspend supply of the Products, unless the issue is urgent or an emergency. If we have to suspend supply of the Product for more than 3 months, you may contact us to end the Contract and we will refund you any amounts you have paid in advance for the Product.

Intellectual Property, Rights & Patents

(1) For the purposes of these Terms and Conditions, "Intellectual Property Rights" means patents, rights to inventions, copyright and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for unauthorised reproduction or unfair competition, rights in designs and models, rights in computer software, database rights, rights to use and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered, including all applications and rights to apply for and be granted, renew or extend such rights and rights to claim priority of such rights, and all similar or equivalent rights or forms of protection which exist or will exist now or in the future in any part of the world.

(2) We retain intellectual property rights in the Products. You must not sublicense, transfer or otherwise deal in our intellectual property. You must not do or omit to do anything that may affect the validity of our intellectual property rights or our reputation or the validity or reputation of our intellectual property rights. You must not adapt or modify the Products in any way without our prior written consent and all intellectual property rights in the modified or adapted Products will be our property.

(3) You hereby agree to indemnify us against all claims, losses, costs, expenses and proceedings incurred by us as a result of any breach by you of the provisions of this paragraph 14.

Force majeure

(1) For the purposes of this clause, the term "Force Majeure" means any circumstance beyond our reasonable control, including flood, drought, earthquake or other natural disaster, epidemic or pandemic, terrorist attack, civil war, riot or civil unrest, war, threat of war or preparation for war, armed conflict, imposition of sanctions, embargo or severance of diplomatic relations, nuclear, chemical or biological contamination or sonic boom; laws or actions of any government or authority, including the imposition of export or import restrictions, quotas or bans or the failure to grant any required license or permit; collapse of buildings, fire, explosion or accident; labour or trade disputes, strikes, industrial action or lock-outs, non-performance by suppliers or subcontractors.

(2) Provided that the Seller has complied with the information obligations imposed on itself in Section 16 Paragraph (4d) Sentences (i) and (ii), it shall not be in breach of contract or otherwise liable for non-performance, poor performance or any other failure or delay in the performance of its obligations under the contractual relationship if the Seller is prevented or hindered from fulfilling its obligations under these General Terms and Conditions by an event of force majeure or if the Seller's performance is delayed as a result. The time horizon for fulfilling these obligations shall be extended in accordance with the duration of the hindering event.

(3) The Buyer's corresponding obligations arising from the contractual relationship shall be suspended to the same extent and the period for fulfilling these obligations shall be extended.

(4) In the event of force majeure, the Seller shall:

(i) promptly upon becoming aware of the occurrence of the Force Majeure, inform the Buyer in writing of the specific event, the date of its commencement, the forecast and possible duration and the impact of the occurrence of the Force Majeure on its ability to fulfil its obligations under these Terms and Conditions; and

(ii) use reasonable endeavours to mitigate the effects of the occurrence of Force Majeure on the Seller’s obligations.

(5) If the force majeure event prevents, hinders or delays the performance of the Seller's obligations for a continuous period of more than 3 months, the Buyer may terminate this Contract by written notice to us.

right to terminate the purchase contract

(1) The buyer is entitled to terminate the purchase contract extraordinarily and without notice if there is an important reason why adhering to the contract appears unreasonable.

(2) Furthermore, the Buyer is entitled to terminate the purchase contract in writing without observing a notice period, provided that no shipping order has yet been issued for the purchase contract and one of the following reasons applies:

(a) The Seller has notified the Buyer of an impending change to the Product or these Terms and Conditions with which the Buyer does not agree;

(b) The Seller has informed the Buyer of an error in the price or description of the Product ordered by the Buyer which is detrimental to the Buyer;

(c) there is a risk that delivery of the Products will be significantly delayed (> 3 months) due to events beyond the Seller's control as described in Section 16;

(d) The Seller has suspended delivery of the Products for technical reasons or has informed the Buyer that it will suspend delivery for technical reasons.

Our rights to terminate the contract

(1) The Seller is entitled to terminate the contract at any time in writing without notice if:

(a) the Buyer fails to make any payment to the Seller when due and such debt is not settled within 7 days of a request for payment;

(b) the Buyer fails to provide the Seller with the information necessary for the supply of the Products within 7 days of the Seller requesting such information;

(c) the Buyer does not allow the Seller to deliver the Products to him within 7 days of the confirmed delivery date; or

(d) the Buyer fails to grant the Seller access to its premises to perform the Services within 7 days of the confirmed date for the provision of Installation Services.

cancellation and return conditions

(1) If an order is cancelled prior to shipment, payment will be refunded in full. Note that we consider your product "shipped" when a bill of lading and tracking number have been generated for a carrier. After products are considered shipped, cancellations will be treated as returns as described below.

(2) All returns require a Return Material Authorization (RMA) from our Customer Service Department. Please call 040 4011 0162 option "2" to obtain an RMA. No returns will be accepted or credits issued without an RMA. In order to issue a credit or replacement unit, we must first have an opportunity to receive and fully inspect your return.

(3) The return policies listed here apply to our red light lamps:

As per our 30-day risk-free return policy, returns are accepted within 30 business days of receiving the product. Shipping costs for returns are the responsibility of the customer. All returned items must be returned in "new" or "like-new" condition, in the original, undamaged manufacturer packaging, and with all original product manuals. After the product is received, inspected, and verified in like-new condition, the purchase price of the product will be refunded. Return shipping costs are non-refundable and may be retained by the seller.

guarantee

(1) Your red light therapy product is guaranteed to be free from defects in materials and workmanship for 3 years.

This warranty extends only to the original purchaser of the product and terminates upon transfer of title. It does not extend to commercial or institutional use or installation.

This warranty is void if the product has been modified or misused. These cases include operation or maintenance of the red light lamp in deviation from the published instructions. The warranty only covers manufacturing defects and does not cover damage caused by improper use of the product by the owner.

( 2) Service/Warranty: In order for the customer support team to assist the customer with inquiries, detailed information (photos, videos or detailed answers) may be requested. Failure to provide this information may result in the customer's inquiry not being processed or may be delayed.

discount codes

(1) The discount codes can only be applied to the products specified by the seller. Individual products can be excluded from discount codes by the seller.

(2) Only discount codes valid for the seller can be applied to the purchases.

(3) The seller reserves the right to decide on the validity and duration of the validity and may also remove the validity of the discount codes without prior notice.

(4) Only one discount code can be used per buyer at a time.

(5) Discount codes cannot be combined with other discount promotions.

(6) The discount code must be redeemed during the ordering process by providing the discount code by telephone or in writing. The seller grants the buyer a maximum period of 7 days in which the discount codes can be redeemed after the order date. After the 7-day period has expired, the redemption of a discount code is not possible.

(7) If the customer exercises his legal right of withdrawal, the value of the discount code available to him or already claimed will not be refunded in any way as a monetary value.